Effective Date: June 20, 2026
Last Updated: June 20, 2026
Tokyo Hub Clinic (“we,” “us,” or “our”) is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (tokyohub-clinic.com) or use our medical services.
1. Information We Collect
Personal Information
When you book an appointment or use our services, we may collect:
- Full name and date of birth
- Contact information (phone number, email address)
- Medical history and health information
- Insurance information
- Nationality and passport details (for international patients)
Website Usage Information
We automatically collect certain information when you visit our website, including:
- IP address and browser type
- Pages visited and time spent on our site
- Referring website or search terms
- Device type and operating system
2. How We Use Your Information
We use the information we collect to:
- Provide medical care and treatment
- Schedule and manage appointments
- Communicate with you about your care
- Process payments and insurance claims
- Improve our website and services
- Comply with legal and regulatory requirements
3. Protection of Medical Information
All medical records and health information are handled in strict accordance with Japan’s Act on the Protection of Personal Information (個人情報保護法) and applicable medical privacy regulations. Your medical information is stored securely and is only accessible to authorized medical personnel involved in your care.
4. Cookies and Analytics
Our website uses Google Analytics 4 (GA4) to analyze website traffic and usage patterns. GA4 uses cookies to collect anonymized data about how visitors interact with our website. This data helps us improve our online services.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- Medical referrals: When referring you to specialists or other healthcare providers
- Insurance processing: With your insurance provider for claims processing
- Legal compliance: When required by law or regulation
- Emergency situations: To protect your health and safety
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted data transmission (SSL/TLS), secure storage systems, and access controls.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Withdraw consent for optional data processing
8. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Tokyo Hub Clinic
Hotel New Otani Garden Court 2F
4-1 Kioicho, Chiyoda-ku, Tokyo 102-8578
Phone: 03-6824-4126
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.